Remote Patient Services Advocate I

CVS Health; Louisiana; Hybrid; USD 23,000 - 47,000; Full time

Job summary

Oak Street Health seeks a Contact Center Service Advocate I for remote work. You will manage appointment scheduling, respond to patient inquiries, and ensure accurate data entry in our scheduling system while coordinating with care teams to provide an exceptional patient experience.

The role emphasizes reliable remote performance, strong communication, and a supportive attitude toward our patient population. Training is provided, with a 40-hour week and occasional weekend shifts.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service experience preferred.
• Friendly, patient attitude toward older adults.
• Experience with EMR documentation preferred.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service and address inquiries.
• Enter patient information accurately into scheduling system.
• Communicate appointment details and instructions clearly to patients.
• Resolve scheduling conflicts promptly and coordinate with medical staff.

Skills

Customer service

Scheduling

Data entry

Communication

Problem solving

Collaboration

Follow-up

Documentation

Education

High School diploma

Tools

EMR software

Microsoft Excel

Scheduling system

Job description

Oak Street Health seeks a Contact Center Service Advocate I for remote work. You will manage appointment scheduling, respond to patient inquiries, and ensure accurate data entry in our scheduling system while coordinating with care teams to provide an exceptional patient experience.

The role emphasizes reliable remote performance, strong communication, and a supportive attitude toward our patient population. Training is provided, with a 40-hour week and occasional weekend shifts.