Remote Healthcare Sales Call Center Specialist

9025 CVS Shared Services Resources LLC; Illinois; Hybrid; USD 31,000 - 67,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

Oak Street Health is seeking a Sales Call Center Representative I to join our remote team. You will conduct outbound telemarketing to prospective patients, aim to convert calls into new patients, and work toward daily and monthly quotas.

Training is required for four weeks, 8 am–5:30 pm, Monday through Friday, with ongoing coaching and performance feedback. Ideal candidates have call center or telemarketing experience, strong communication skills, and comfort with Salesforce or CRM tools.

Qualifications

• Experience in call center outbound sales or telemarketing.
• Ability to learn new tech and CRM tools like Salesforce.
• Excellent listening and communication skills.
• US work authorization required.

Responsibilities

• Make outbound telemarketing calls to prospective patients.
• Make 300+ outbound calls daily and work to convert them to new patients.
• Understand patient needs and articulate Oak Street's unique proposition.
• Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing.
• Understand Medicare Basics and insurance.
• Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas.
• Other duties, as assigned

Skills

Call center experience

Outbound sales

Salesforce experience

Remote work

Communication skills

Education

High school diploma

Undergraduate degree preferred

Tools

Salesforce

CRM systems

Job description

Oak Street Health is seeking a Sales Call Center Representative I to join our remote team. You will conduct outbound telemarketing to prospective patients, aim to convert calls into new patients, and work toward daily and monthly quotas.

Training is required for four weeks, 8 am–5:30 pm, Monday through Friday, with ongoing coaching and performance feedback. Ideal candidates have call center or telemarketing experience, strong communication skills, and comfort with Salesforce or CRM tools.