Remote Call Center Service Advocate I

FailSafe Communications; Minnesota; Remote; USD 23,000 - 47,000; Full time

Job summary

Oak Street Health is seeking a Contact Center Service Advocate I to remotely manage patient appointments and deliver an unmatched patient experience. You will handle calls, schedule and adjust appointments, and ensure accurate data entry with a focus on quality and empathy.

This role emphasizes strong communication, ability to multitask, and reliable attendance in a remote environment. Prior remote work and EMR familiarity are advantageous as part of a patient-centered care team.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service experience preferred, call center experience a plus.
• US work authorization required; Spanish, Mandarin, Cantonese, or Polish speakers preferred.

Responsibilities

• Schedule patient appointments via inbound and outbound calls.
• Provide courteous, professional service to patients and address inquiries.
• Enter patient information and appointment details into scheduling system.
• Communicate appointment details and instructions clearly to patients.
• Resolve scheduling conflicts promptly and collaborate with medical staff.

Skills

Customer service

Phone etiquette

Multitasking

Time management

US work authorization

Education

High School diploma or equivalent

Tools

EMR documentation

Microsoft Excel

Job description

Oak Street Health is seeking a Contact Center Service Advocate I to remotely manage patient appointments and deliver an unmatched patient experience. You will handle calls, schedule and adjust appointments, and ensure accurate data entry with a focus on quality and empathy.

This role emphasizes strong communication, ability to multitask, and reliable attendance in a remote environment. Prior remote work and EMR familiarity are advantageous as part of a patient-centered care team.