Remote Patient Advocates

Marshallhomegroup; Town of Texas (WI); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling options

Paid training and onboarding

Comprehensive benefits (medical, dental, vision)

Paid time off and retirement options

Job summary

A healthcare service provider is seeking Remote Patient Advocates to support patients across the U.S. This role involves serving as a primary contact for patients, helping them navigate their healthcare options, and ensuring seamless service. Ideal candidates will possess strong communication and problem-solving skills, and should have at least one year of relevant experience in healthcare or customer service. This fully remote position offers competitive compensation and comprehensive benefits, along with flexible scheduling options.

Qualifications

• 1+ year of experience in healthcare, call center, customer service, or administrative support preferred.
• Reliable internet connection and ability to work independently.
• Healthcare certification is a plus but not required.

Responsibilities

• Serve as the primary contact for patients via phone and secure messaging.
• Help patients understand healthcare processes, benefits, and next steps.
• Schedule appointments and coordinate follow-ups.

Skills

Strong communication skills

Problem-solving skills

Basic knowledge of medical terminology

Comfortable using computers and EMR systems

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR/EHR systems

Job description

We are actively hiring Remote Patient Advocates to support patients, providers, and care teams nationwide.

If you have healthcare experience — or strong customer service and administrative skills with a desire to make a difference — this could be the perfect opportunity for you.

Position Overview

As a Remote Patient Advocate, you will serve as a key point of contact for patients, helping them understand their care options, coordinate services, and resolve questions or concerns.

This role combines customer support, healthcare coordination, and administrative assistance in a fully remote environment.

You will work independently from home while collaborating with healthcare professionals and care teams in a fast-paced, mission-driven setting.

What Youll Do

• Serve as the primary contact for patients via phone and secure messaging
• Help patients understand healthcare processes, benefits, and next steps
• Schedule appointments and coordinate follow-ups
• Verify insurance eligibility and assist with referrals
• Document interactions accurately in EMR/EHR systems
• Assist with prior authorizations and prescription requests
• Obtain and organize medical records and supporting documentation
• Escalate complex concerns to appropriate departments
• Maintain HIPAA compliance and protect patient confidentiality
• Collaborate with internal teams to ensure seamless patient experiences

Qualifications

• High school diploma or equivalent required
• 1+ year of experience in healthcare, call center, customer service, or administrative support preferred
• Strong communication and problem-solving skills
• Basic knowledge of medical terminology is helpful
• Comfortable using computers, EMR systems, and Microsoft Office
• Reliable internet connection and ability to work independently

Healthcare certification is a plus but not required. Paid training provided.

Why Join Us?

• Fully Remote – Work from anywhere in the U.S.
• Competitive compensation
• Flexible scheduling options
• Paid training and onboarding
• Clear path for advancement
• Comprehensive benefits (medical, dental, vision)
• Paid time off and retirement options
• Supportive, mission-driven culture

Make an Impact

As a Patient Advocate, you will play a meaningful role in helping individuals navigate the healthcare system with confidence and clarity.

We are actively reviewing applications and hiring quickly.

Apply today to begin your remote healthcare career and help patients when they need it most.