Remote Patient Scheduling Advocate I

FailSafe Communications; Pennsylvania; Remote; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement savings options

Job summary

Oak Street Health is seeking a Remote Contact Center Service Advocate I to support scheduling and patient communications. You will handle calls, manage appointment calendars, enter patient data, and coordinate with medical staff to ensure a smooth patient experience.

The role emphasizes accuracy, courtesy, and a proactive approach to resolving scheduling conflicts while providing reminders and follow-up support to patients.

Qualifications

• High School diploma or equivalent.
• 1 year of customer service experience; call center preferred.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred.
• US work authorization.

Responsibilities

• Handle inbound and outbound calls to schedule appointments.
• Provide courteous and professional service to patients.
• Enter patient information and appointment details accurately.
• Communicate appointment details and instructions clearly to patients.

Skills

Customer service

Call center experience

Multitasking

Communication

Microsoft Excel basics

EMR documentation

Education

High School diploma or equivalent

Some undergraduate education preferred

Tools

Scheduling system

EMR software

Microsoft Excel

Job description

Oak Street Health is seeking a Remote Contact Center Service Advocate I to support scheduling and patient communications. You will handle calls, manage appointment calendars, enter patient data, and coordinate with medical staff to ensure a smooth patient experience.

The role emphasizes accuracy, courtesy, and a proactive approach to resolving scheduling conflicts while providing reminders and follow-up support to patients.