Remote Call Center Specialist — Patient Care Advocate

CVS Health; Rhode Island; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

Oak Street Health is seeking a remote Contact Center Service Advocate I to support patients with scheduling and inquiries. This full-time role focuses on handling calls, managing appointments, and delivering an unmatched patient experience from a remote home office.

Responsibilities include data entry, clear communication, and collaboration with medical staff to resolve scheduling issues. Prior remote work and EMR familiarity are a plus; bilingual capabilities are a bonus.

Qualifications

• 1 year of customer service or call center experience preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Outstanding phone demeanor and etiquette; high level of integrity.

Responsibilities

• Schedule, reschedule, and cancel patient appointments via inbound/outbound calls.
• Provide courteous, professional service and address inquiries and concerns.
• Enter patient information and appointment details into scheduling system.
• Communicate appointment details and instructions clearly to patients.

Skills

Customer service

Multitasking

Time management

Phone etiquette

US work authorization

Flexibility

Education

High School diploma or equivalent

Some undergraduate education preferred

Tools

EMR documentation

Microsoft Excel

Job description

Oak Street Health is seeking a remote Contact Center Service Advocate I to support patients with scheduling and inquiries. This full-time role focuses on handling calls, managing appointments, and delivering an unmatched patient experience from a remote home office.

Responsibilities include data entry, clear communication, and collaboration with medical staff to resolve scheduling issues. Prior remote work and EMR familiarity are a plus; bilingual capabilities are a bonus.