Remote Patient Scheduling Specialist I

CVS Health; Iowa; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

Oak Street Health is seeking a Remote Contact Center Service Advocate I to support patients by scheduling appointments, answering inquiries, and ensuring a seamless experience across interactions. You will handle inbound and outbound calls, enter data accurately, and coordinate with medical staff to resolve scheduling needs.

We seek a high school graduate with at least 1 year in customer service, comfort with EMR documentation, and strong communication.

Qualifications

• 1 year of customer service experience, call center environment preferred.
• Excellent communication skills and professional demeanor.
• Ability to multitask and manage time effectively.

Responsibilities

• Schedule, reschedule, and cancel patient appointments via inbound/outbound calls.
• Provide courteous, professional service and address patient inquiries.
• Enter patient information and appointment details accurately in scheduling system.
• Communicate appointment details and instructions clearly to patients.
• Collaborate with medical staff to ensure smooth scheduling operations.

Skills

Customer service

Call center

Communication

Multitasking

Education

High School diploma or equivalent

Undergraduate coursework (preferred)

Tools

Microsoft Excel

EMR documentation

Job description

Oak Street Health is seeking a Remote Contact Center Service Advocate I to support patients by scheduling appointments, answering inquiries, and ensuring a seamless experience across interactions. You will handle inbound and outbound calls, enter data accurately, and coordinate with medical staff to resolve scheduling needs.

We seek a high school graduate with at least 1 year in customer service, comfort with EMR documentation, and strong communication.