Remote Patient Services Administrative Specialist

prospectus management consultants; United States; On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Employee Ownership Program

Home office benefits

401(k) with employer matching

Performance-based bonus

Job summary

PRO-spectus is seeking a Support Associate I to provide administrative support for program teams, including data entry and clerical tasks. The role requires strong written and verbal communication, organization, and time management skills.

It operates in a remote-forward environment with healthcare familiarity and confidentiality alongside HIPAA guidelines. Responsibilities include managing calls, triaging documents, and maintaining KPI quality metrics while supporting multiple programs and

Qualifications

• Conversant with medical terminology
• Computer and database management to manage proprietary electronic systems
• Interpersonal and communication skills to deal with physicians, hospital leaders, patients and families
• General clerical skills
• At least 5 years healthcare experience with a high school diploma or 3–4 years with an associate's degree

Responsibilities

• Maintain phone and fax communication and troubleshoot system issues with vendors
• Triage and assign inbound documentation to appropriate patient files
• Answer inbound calls and route to the correct department
• Maintain KPI expectations and QA metrics
• Verify patient benefit eligibility as needed
• Support program teams with data entry and clerical tasks
• Maintain confidentiality and HIPAA compliance

Skills

Strong communication

Time management

Organization

HIPAA compliance

Adaptability

Attention to detail

Problem solving

Multitasking

Remote work readiness

Data entry

Education

High school diploma with healthcare experience

Associate's degree in healthcare

Tools

Proprietary electronic systems

Job description

PRO-spectus is seeking a Support Associate I to provide administrative support for program teams, including data entry and clerical tasks. The role requires strong written and verbal communication, organization, and time management skills.

It operates in a remote-forward environment with healthcare familiarity and confidentiality alongside HIPAA guidelines. Responsibilities include managing calls, triaging documents, and maintaining KPI quality metrics while supporting multiple programs and