Remote Patient Access Specialist

Good Shepherd Health Care System; United States; Remote; USD 29,000 - 45,000; Full time

Job summary

Good Shepherd Health Care System is seeking a Patient Access Representative for a remote Per Diem role. You will handle outpatient registrations, pre-registration of admissions, collect payments, verify insurance, and ensure timely documentation in the patient chart while coordinating with payors.

The role requires courteous phone service, accurate data entry, scanning of documents, and adherence to hospital policies.

Qualifications

• 1 year Epic experience preferred.
• Bilingual and/or English Spanish speaking preferred. Ability to work with culturally diverse population.
• High School Diploma or GED required upon hire.

Responsibilities

• Collect patient demographic and insurance information then accurately keys this information into the electronic patient record systems completing outpatient registrations.
• Correctly takes messages by phone, ensuring all necessary information is gathered and documented following departmental guidelines.
• Scans in patient insurance benefit, patient liability estimate, and authorization information into electronic health record daily.
• Provides courteous and professional customer service via phone within 3 rings.
• Collects Co-pay or Co-insurance to appropriate accounts.
• Communicates with insurance companies to obtain or verify authorization of care.
• Secures medical necessity checks/verification and verifies benefits, coverage & eligibility for registrations and authorizations.
• Explains and secures hospital and patient legal forms and scans PHI for patient records.
• Assists with scheduling diagnostic procedures.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Epic

Job description

Good Shepherd Health Care System is seeking a Patient Access Representative for a remote Per Diem role. You will handle outpatient registrations, pre-registration of admissions, collect payments, verify insurance, and ensure timely documentation in the patient chart while coordinating with payors.

The role requires courteous phone service, accurate data entry, scanning of documents, and adherence to hospital policies.