Patient Service Specialist

GENESISCARE USA SERVICES LLC (S21 / XYW); United States; On-site; USD 35,000 - 50,000; Full time

Job summary

GENESISCARE USA SERVICES LLC (S21 / XYW) is seeking a Patient Services Specialist to provide administrative and general support to staff, patients, and physicians. This role is essential in maintaining a high-quality administration service to ensure patient needs are met efficiently.

The ideal candidate will possess strong organizational and communication skills, alongside a High School Diploma. Candidates with prior medical administrative experience will be given preference. The position requires flexibility and may involve travel to other centers as needed.

Qualifications

• Demonstrated ability in an administrative role within a busy, customer-focused environment; medical experience preferred.
• Ability to handle and resolve urgent matters and time-critical medical appointments.
• Experience working effectively independently and as part of a team.

Responsibilities

• Ensure a high level of patient service, anticipating needs and maintaining expectations.
• Monitor and respond to customer service feedback.
• Schedule physician appointments considering availability.
• Assist with patient questions regarding billing and insurance payments.
• Maintain integrity of patient records.

Skills

Administrative support

Customer service

Organizational skills

Communication skills

Knowledge of patient billing systems

Education

High School Diploma or equivalent

Tools

Microsoft Office software

Job description

Role Summary

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patients and clinical teams.

Responsibilities

• Ensure a high level of patient service, anticipating needs and maintaining expectations.
• Monitor and respond to customer service feedback.
• Monitor patient flow and direct appropriately.
• Answer and attend all telephone calls timely.
• Respond to queries in accordance with privacy policy.
• Provide support to physicians and other internal customers as required.
• Assist with patient questions regarding billing and insurance payments.
• Maintain and improve the patient waiting room’s appearance and restock supplies.
• Manage traffic, direct vendors and visitors, ensuring compliance to sign-in protocols.
• Maintain integrity of patient records.
• Schedule physician appointments considering availability.
• Support physician clinic visits by ensuring completeness of patient records pre- and post-visit.
• Admit and discharge patients for consultation, evaluation, and follow-up appointments.
• Register new patients in a timely manner, ensuring accurate personal and billing details.
• Ensure all documentation and correspondence required for the consultation appointment is registered.
• Create referring doctor records as required and follow up on referrals.
• Maintain document management and organization.

Qualifications

• High School Diploma or equivalent.
• Demonstrated ability in an administrative role within a busy, customer-focused environment; medical experience preferred.
• Ability to handle and resolve urgent matters and time-critical medical appointments.
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Experience working effectively independently and as part of a team.
• Knowledge of patient billing systems and related funding mechanisms.
• Familiarity with clinical administration systems and Microsoft Office software.
• Collaborative approach in working with the wider administration team and other internal customers.
• Flexible approach to work, including travel to other centers as required.

Equal Opportunity Statement

GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion.