Support Specialist - Home Health

Complete Home Care, Inc.; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

Complete Home Care is seeking a Support Specialist to provide administrative and clerical support to the Business Office Manager and clinical leadership. You will handle messages, maintain professional communication, and assist with physician orders and EMR-based tracking.

Responsibilities include document handling, supply delivery, and cross-training across Team Assistant duties, with opportunities to cover additional tasks as needed in a healthcare environment.

Qualifications

• High school diploma required; computer processing experience preferred.
• Word processing and data entry skills.
• Knowledge of medical terminology.
• Strong communication and collaboration abilities; adapt to changing priorities.
• Ability to maintain confidentiality.

Responsibilities

• Receive, screen, and relay messages for assigned interdisciplinary team members.
• Support customer service standards with a responsive, professional approach.
• Manage and track physician orders under supervision of Business Office Manager.
• Utilize EMR for tracking, signing out, and checking in physician orders.
• Sort, distribute, collect, and forward correspondence; copy and fax as needed.
• Assist with supply management by stocking and delivering items to workstations.
• Support document control processes efficiently and in a timely manner.
• Maintain cross-training on Team Assistant responsibilities and provide coverage.
• Perform additional duties as assigned.

Skills

Word processing

Data entry

Medical terminology

Communication skills

Confidentiality

Team collaboration

Education

High school diploma

Tools

EMR system

Office software

Copy/ fax/office equipment

Job description

Description

The Support Specialist, reporting to the Administrator or designee, provides administrative and clerical support to the Business Office Manager and clinical leadership, ensuring accurate, timely back-office operations and selected business office functions.

Key Responsibilities:

• Receive, screen, and relay messages for assigned interdisciplinary team members.
• Support the organization’s customer service standards by maintaining a responsive, knowledgeable, and professional approach to all internal and external contacts.
• Under the direction of the Business Office Manager and in collaboration with Team Assistants, manage and track physician orders, ensuring accuracy and timely updates.
• Utilize the electronic medical record (EMR) system for tracking, signing out, and checking in all physician orders.
• Sort, distribute, collect, and forward correspondence in a timely manner; copy and fax documents as needed.
• Assist with supply management by anticipating needs, stocking supplies, and delivering items to workstations.
• Support document control processes efficiently and in a timely manner.
• Maintain cross-training on all Team Assistant responsibilities and provide coverage as needed.
• Perform additional duties as assigned.

Requirements

Minimum Qualifications

• High school diploma required; experience with computer processing preferred.
• Above-average word processing and data entry skills.
• Knowledge of medical terminology.
• Strong communication skills with the ability to work collaboratively and adapt to changing priorities.
• Ability to always maintain confidentiality.

Environmental & Working Conditions

• Requires sitting, standing, and walking throughout the workday.
• Ability to remain calm, courteous, and professional in stressful situations.
• Works under deadline-driven and occasionally stressful conditions to meet agency needs.
• Work environment includes offices and healthcare facilities.
• Availability to agency personnel in person or by phone during operating hours and, when necessary, after hours for emergencies.
• Occasional exposure to inclement weather.
• Reliable transportation and valid auto liability insurance required.
• Regular use of computers and standard office equipment.

Additional Requirements

• Participation in required continuing education and mandatory training programs.
• Commitment to ongoing professional development to enhance job-related knowledge and skills.
• Willingness to perform additional duties as assigned.