Remote Patient Services Admin Specialist

PRO-spectus; United States; Remote; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with employer matching

Employee Assistance Program

Home office benefits

Employee Ownership Program

Job summary

PRO-spectus is seeking a Support Associate I to provide administrative support to program teams, including data entry and clerical tasks. The role emphasizes strong communication, organization, and time management in a remote-forward environment.

Responsibilities include triaging documentation, handling phone queues, and ensuring confidentiality per HIPAA guidelines, while supporting multiple programs in a fast-paced setting.

Qualifications

• Strong written and verbal communication skills.
• High-level abilities to manage priorities and excellent time management skills.
• Strong organizational skills with attention to detail and effective task management.

Responsibilities

• Maintain phone and fax communication and troubleshoot system issues with vendors.
• Triage and assign inbound documentation from payors, vendors, clients, and patients to appropriate patient files.
• Answer inbound calls and route to appropriate department.
• Maintain KPI expectations through auditing and quality assurance metrics.
• Verify patient benefit eligibility as needed.

Skills

Written communication

Verbal communication

Time management

Organization

Attention to detail

HIPAA compliance

Data entry

multitasking

Education

High school diploma with healthcare experience

Associate's degree in healthcare field

Tools

Proprietary electronic systems

Job description

PRO-spectus is seeking a Support Associate I to provide administrative support to program teams, including data entry and clerical tasks. The role emphasizes strong communication, organization, and time management in a remote-forward environment.

Responsibilities include triaging documentation, handling phone queues, and ensuring confidentiality per HIPAA guidelines, while supporting multiple programs in a fast-paced setting.