Remote Patient Service Specialist — Call Center

Wayne Health; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Wayne Health is seeking a dedicated Patient Service Representative for their Call Center in the United States. This remote full-time position is responsible for providing exceptional customer service, scheduling appointments, and addressing patient inquiries while maintaining confidentiality and a positive image.

The ideal candidate will have a high school diploma, 2-3 years of relevant experience, and strong interpersonal skills. The role includes working under pressure and reflecting Wayne Health's commitment to quality care.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 - 3 years Call Center or Physician Office experience.

Responsibilities

• Answer Wayne Health calls and schedule appointments.
• Update patient information and document call details.
• Respond to and resolve patient complaints effectively.

Skills

Customer service skills

Problem-solving skills

Proficiency in Microsoft Word and Excel

Knowledge of basic medical terminology

Excellent verbal and written communication

Typing speed of 35 wpm

Education

High School Diploma or equivalent

2 - 3 years Call Center or Physician Office experience

Tools

EHR systems (Nextgen or Athena preferred)

Job description

Wayne Health is seeking a dedicated Patient Service Representative for their Call Center in the United States. This remote full-time position is responsible for providing exceptional customer service, scheduling appointments, and addressing patient inquiries while maintaining confidentiality and a positive image.

The ideal candidate will have a high school diploma, 2-3 years of relevant experience, and strong interpersonal skills. The role includes working under pressure and reflecting Wayne Health's commitment to quality care.