Remote Patient Care Specialist

Alliance Family Health Center Inc; Minneapolis (MN); Remote; USD 22,000 - 33,000; Full time

Job summary

Alliance Family Health Center Inc. is seeking a friendly Customer Service Representative to support patients with inquiries and scheduling in a remote role.

You will handle calls and messages, provide accurate information on services, and maintain detailed records while collaborating with teams to resolve concerns. The ideal candidate communicates clearly and shows empathy, with 1-2 years in customer service and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to work independently in a remote setting.
• Proficiency with computers and communication tools.
• Passion for helping others and providing high-quality service.

Responsibilities

• Handle incoming calls, emails, and messages from patients with professionalism and empathy.
• Schedule appointments and assist with patient service requests.
• Provide accurate information about healthcare services.
• Maintain detailed and accurate records of all patient interactions.
• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up.
• Support a positive patient experience through clear and compassionate communication.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Remote work

Education

High school diploma

Tools

Microsoft Office

Medical terminology

Job description

Alliance Family Health Center Inc. is seeking a friendly Customer Service Representative to support patients with inquiries and scheduling in a remote role.

You will handle calls and messages, provide accurate information on services, and maintain detailed records while collaborating with teams to resolve concerns. The ideal candidate communicates clearly and shows empathy, with 1-2 years in customer service and proficiency in Microsoft Office.