Remote Patient Service Specialist

Alliance Family Health Center Inc; Topeka (KS); Remote; USD 36,000 - 52,000; Full time

Job summary

Alliance Family Health Center Inc. is seeking a dedicated Customer Service Representative to support patients by handling inquiries, scheduling appointments, and providing clear information about services.

The role requires strong communication, attention to detail, and the ability to work independently in a remote setting. You will collaborate with internal teams to resolve concerns and ensure timely follow-up, contributing to a compassionate patient experience.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to work independently in a remote setting.
• Proficiency with computers and communication tools.
• Passion for helping others and providing high-quality service.

Responsibilities

• Handle calls, emails, and messages from patients with professionalism and empathy.
• Schedule appointments and assist with patient service requests.
• Provide accurate information about healthcare services.
• Maintain detailed and accurate records of all patient interactions.
• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up.
• Support a positive patient experience through clear and compassionate communication.

Skills

MS Office

Verbal communication

Written communication

Problem solving

Interpersonal skills

Remote work

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Alliance Family Health Center Inc. is seeking a dedicated Customer Service Representative to support patients by handling inquiries, scheduling appointments, and providing clear information about services.

The role requires strong communication, attention to detail, and the ability to work independently in a remote setting. You will collaborate with internal teams to resolve concerns and ensure timely follow-up, contributing to a compassionate patient experience.