Remote Healthcare Customer Service Specialist

Wayne State University; Petaluma (CA); Hybride; USD 42 000 - 60 000; Plein temps

Résumé du poste

Wayne State University is seeking a Customer Service Representative for a fully remote role. You will be the first point of contact for patients, handling inbound calls, scheduling appointments, and answering questions about services and insurance while delivering compassionate support.

The ideal candidate brings experience in customer service or healthcare, strong communication skills, and the ability to work independently from a remote setting.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote environment.
• Reliable high-speed internet and a quiet, dedicated workspace.
• Proficiency with computers, email, and electronic health record systems.
• Availability to work full-time, including occasional evenings or weekends.
• Commitment to maintaining patient privacy and confidentiality (HIPAA).

Responsabilités

• Handle inbound calls from patients and schedule appointments.
• Answer questions about services and insurance.
• Provide compassionate support to help patients access care.
• Collaborate with care teams to ensure patients feel heard and well served.

Connaissances

Verbal communication

Written communication

Remote work ability

Computer & email proficiency

Full-time schedule incl. evenings/week

HIPAA privacy awareness

Data entry accuracy

Description du poste

Wayne State University is seeking a Customer Service Representative for a fully remote role. You will be the first point of contact for patients, handling inbound calls, scheduling appointments, and answering questions about services and insurance while delivering compassionate support.

The ideal candidate brings experience in customer service or healthcare, strong communication skills, and the ability to work independently from a remote setting.