Ophthalmology Call Center Pro: Patient Care & Scheduling

Wayne Health; United States; On-site; USD 35,000 - 45,000; Full time

Job summary

Wayne Health is looking for a Patient Service Representative (PSR) – Call Center to be the first point of contact for patients. The role involves answering calls, scheduling appointments, and handling patient inquiries with excellent customer service.

The ideal candidate should have a High School Diploma or equivalent and 2-3 years of call center or physician office experience. Strong communication skills and proficiency in Microsoft applications are essential.

Qualifications

• Excellent customer service skills and ability to communicate clearly.
• Proficient in using Microsoft Word and Excel.
• Knowledge of basic medical terminology and office skills.

Responsibilities

• Answer calls and schedule appointments for patients.
• Provide information and resolve patient complaints.
• Maintain patient confidentiality and document information accurately.

Skills

Customer service

Verbal communication

Problem-solving

Office skills

Typing (35 wpm)

Interpersonal skills

Medical terminology knowledge

Microsoft Word and Excel proficiency

Independent thinking

Sensitivity in patient care

Education

High School Diploma or equivalent

2 - 3 years Call Center or Physician Office experience

Tools

EHR systems

Nextgen

Athena

Job description

Wayne Health is looking for a Patient Service Representative (PSR) – Call Center to be the first point of contact for patients. The role involves answering calls, scheduling appointments, and handling patient inquiries with excellent customer service.

The ideal candidate should have a High School Diploma or equivalent and 2-3 years of call center or physician office experience. Strong communication skills and proficiency in Microsoft applications are essential.