Remote Patient Support Specialist

Alliance Family Health Center Inc; Springfield (IL); Remote; USD 36,000 - 48,000; Full time

Job summary

Alliance Family Health Center Inc is seeking a dedicated Customer Service Representative to join our team. The role focuses on delivering exceptional patient service, handling inquiries, and maintaining accurate records of patient interactions.

You will handle calls and emails, schedule appointments, provide information about health services, and collaborate with internal teams to resolve issues. A remote-capable candidate with strong communication skills will thrive in our patient‑centered

Qualifications

• High school diploma or equivalent
• 1-2 years of experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to work independently in a remote setting
• Proficiency with computers and communication tools
• Passion for helping others and providing high-quality service

Responsibilities

• Handle incoming calls, emails, and messages from patients with professionalism and empathy
• Schedule appointments and assist with patient service requests
• Provide accurate information about healthcare services
• Maintain detailed and accurate records of all patient interactions
• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up
• Support a positive patient experience through clear and compassionate communication

Skills

Microsoft Office Suite

Medical terminology knowledge

Calm under pressure

Team player

Education

High school diploma

Job description

Alliance Family Health Center Inc is seeking a dedicated Customer Service Representative to join our team. The role focuses on delivering exceptional patient service, handling inquiries, and maintaining accurate records of patient interactions.

You will handle calls and emails, schedule appointments, provide information about health services, and collaborate with internal teams to resolve issues. A remote-capable candidate with strong communication skills will thrive in our patient‑centered