Remote Patient Support Specialist

Alliance Family Health Center Inc; Denver (CO); Remote; USD 42,000 - 54,000; Full time

Job summary

Alliance Family Health Center Inc. is seeking a dedicated Customer Service Representative to join our team, delivering compassionate, patient-centered support by handling inquiries, scheduling appointments, and maintaining accurate records.

The role requires strong communication, problem-solving, and the ability to work independently in a remote setting, with proficiency in Microsoft Office and healthcare terminology.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to work independently in a remote setting.
• Proficiency with computers and communication tools.
• Passion for helping others and providing high-quality service.

Responsibilities

• Handle incoming calls, emails, and messages from patients with professionalism and empathy.
• Schedule appointments and assist with patient service requests.
• Provide accurate information about healthcare services.
• Maintain detailed and accurate records of all patient interactions.
• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up.
• Support a positive patient experience through clear and compassionate communication.

Skills

Verbal and written communication

Problem solving

Interpersonal skills

Remote work capability

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Alliance Family Health Center Inc. is seeking a dedicated Customer Service Representative to join our team, delivering compassionate, patient-centered support by handling inquiries, scheduling appointments, and maintaining accurate records.

The role requires strong communication, problem-solving, and the ability to work independently in a remote setting, with proficiency in Microsoft Office and healthcare terminology.