Remote Patient Services Specialist

Alliance Family Health Center Inc; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Alliance Family Health Center Inc. seeks a Customer Service Representative to deliver patient-focused support, answer inquiries, and aid with scheduling and information needs.

You will maintain accurate records, work with internal teams to resolve issues, and ensure timely follow-up to provide a seamless patient experience. The ideal candidate has 1–2 years in customer service, strong communication skills, and the ability to work independently in a remote setting while using Microsoft Office and

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of experience in customer service or related field.
• Excellent verbal and written communication skills are essential.
• Strong problem-solving and interpersonal abilities are necessary.
• Ability to work independently in a remote setting and use standard computer tools.

Responsibilities

• Handle calls, emails, and messages from patients with professionalism and empathy.
• Schedule appointments and assist with patient service requests.
• Provide accurate information about healthcare services.
• Maintain detailed records of patient interactions.
• Collaborate with internal teams to resolve concerns and ensure timely follow-up.
• Support a positive patient experience through clear, compassionate communication.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Remote work capability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Alliance Family Health Center Inc. seeks a Customer Service Representative to deliver patient-focused support, answer inquiries, and aid with scheduling and information needs.

You will maintain accurate records, work with internal teams to resolve issues, and ensure timely follow-up to provide a seamless patient experience. The ideal candidate has 1–2 years in customer service, strong communication skills, and the ability to work independently in a remote setting while using Microsoft Office and