Remote Patient Service Specialist

Alliance Family Health Center Inc; New York (NY); Remote; USD 36,000 - 55,000; Full time

Job summary

Alliance Family Health Center Inc is seeking a dedicated Customer Service Representative to join our team. The ideal candidate will provide exceptional customer service to our patients and assist with inquiries and concerns, including scheduling appointments and maintaining accurate records.

Responsibilities include handling calls and messages with empathy, delivering accurate information about healthcare services, and collaborating with teams to resolve issues and ensure timely follow-up.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to work independently in a remote setting.
• Proficiency with computers and communication tools.
• Passion for helping others and providing high-quality service.

Responsibilities

• Handle incoming calls, emails, and messages from patients with professionalism and empathy.
• Schedule appointments and assist with patient service requests.
• Provide accurate information about healthcare services.
• Maintain detailed and accurate records of all patient interactions.
• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up.
• Support a positive patient experience through clear and compassionate communication.

Skills

Microsoft Office Suite

Medical terminology

Calm under pressure

Team player

Education

High school diploma or equivalent

Job description

Alliance Family Health Center Inc is seeking a dedicated Customer Service Representative to join our team. The ideal candidate will provide exceptional customer service to our patients and assist with inquiries and concerns, including scheduling appointments and maintaining accurate records.

Responsibilities include handling calls and messages with empathy, delivering accurate information about healthcare services, and collaborating with teams to resolve issues and ensure timely follow-up.