Remote Patient Service Specialist

Trillium Health; United States; Remote; USD 27,552 - 39,674; Full time

Job summary

Trillium Health is seeking a Patient Service Representative to play a key role in enhancing patient experiences and supporting clinic operations. This remote position demands excellent customer service and proficiency with EMR systems.

The ideal candidate should have a high school diploma and 1-3 years of experience in a medical setting, with preferred bilingual skills in Spanish. Responsibilities include scheduling appointments, checking in patients, and maintaining accurate records.

Join a team that values inclusivity, professionalism, and community impact.

Qualifications

• Minimum of a high school diploma or equivalent (GED) required.
• 1–3 years of experience working in a medical office or clinic setting required.
• Medical Office Assistant Certification or other related education preferred.
• Familiarity with electronic medical record (EMR) systems, with EPIC experience strongly preferred.
• Bilingual skills in Spanish preferred.

Responsibilities

• Serve as the first point of contact for patients.
• Schedule appointments and manage patient information using the EMR system.
• Answer and route phone calls; initiate triage requests when appropriate.
• Check patients in and out, verify insurance, and process payments.
• Maintain accurate medical records and manage documentation.

Skills

Excellent customer service

Communication skills

Proficiency with EMR systems

Strong organizational skills

Ability to manage multiple tasks

Discretion with sensitive information

Team-oriented mindset

Cultural sensitivity

Education

High school diploma or equivalent (GED)

1-3 years of experience in a medical office

Medical Office Assistant Certification

Familiarity with EMR systems

Bilingual skills in Spanish

Job description

Trillium Health is seeking a Patient Service Representative to play a key role in enhancing patient experiences and supporting clinic operations. This remote position demands excellent customer service and proficiency with EMR systems.

The ideal candidate should have a high school diploma and 1-3 years of experience in a medical setting, with preferred bilingual skills in Spanish. Responsibilities include scheduling appointments, checking in patients, and maintaining accurate records.

Join a team that values inclusivity, professionalism, and community impact.