Remote Bilingual Patient Services Specialist

St. Thomas Community Health Center; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

AD&D

Short-Term Disability

Long-Term Disability

401(k) with company match

Paid Time Off

Holidays

Job summary

St. Thomas Community Health Center is seeking a Patient Services Representative - Communications Operator to handle incoming calls, assist patients, and resolve inquiries.

The role supports scheduling, documentation, and coordination with healthcare teams to ensure high-quality customer service. The position emphasizes bilingual Spanish proficiency, problem-solving, and experience with Microsoft Office, with full-time remote opportunities.

Qualifications

• At least 2 years of college required.
• Good written/verbal communication skills.
• Problem-solving skills.
• Experience using Microsoft Office, internet and email.
• 2 years of administrative experience.
• Bilingual - Spanish.

Responsibilities

• Answering calls: Handling a high volume of incoming calls from patients.
• Resolving issues: Listening to patient concerns, complaints, or issues and working to resolve them in a timely and satisfactory manner.
• Scheduling appointments: Assisting patients in scheduling appointments and coordinating with healthcare providers.
• Documenting calls: Accurately documenting all relevant information from patient calls, including inquiries, concerns, and actions taken.
• Providing exceptional customer service: Ensuring a positive and professional experience for patients.
• Collaborating with the healthcare team: Working closely with healthcare providers, nurses, and other staff members to ensure accurate and timely communication.
• Adhering to regulations and policies: Following all applicable healthcare regulations, privacy laws, and organizational policies.

Skills

Communication skills

Bilingual - Spanish

Problem-solving

Microsoft Office

Administrative experience

Education

At least 2 years of college

Bachelor's Degree

Job description

St. Thomas Community Health Center is seeking a Patient Services Representative - Communications Operator to handle incoming calls, assist patients, and resolve inquiries.

The role supports scheduling, documentation, and coordination with healthcare teams to ensure high-quality customer service. The position emphasizes bilingual Spanish proficiency, problem-solving, and experience with Microsoft Office, with full-time remote opportunities.