Patient Experience & Front Desk Coordinator

Trillium Health, Inc.; City of Rochester (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Trillium Health, Inc. is seeking a Patient Service Representative (PSR) to support front desk operations, provider assistance, and administrative tasks in a busy clinic setting in Rochester, NY.

Under supervision, the PSR will manage appointments, process payments, and maintain confidential patient records, contributing to a respectful and efficient patient experience aligned with One Trillium values.

Qualifications

• High school diploma or GED required.
• 1–3 years of clinic/medical office experience.
• EPIC EMR experience preferred.
• Spanish bilingual skills preferred.

Responsibilities

• Serve as the first point of contact for patients, providing a welcoming and professional experience.
• Schedule appointments and manage patient information using the EMR system.
• Answer and route phone calls; initiate triage requests when appropriate.
• Check patients in and out, verify insurance, and process payments.
• Maintain accurate medical records and manage incoming/outgoing documentation.
• Support providers with administrative tasks and schedule adjustments.
• Uphold confidentiality and demonstrate respect for diversity and inclusion.
• Participate in quality improvement and compliance activities.

Skills

Customer service

Communication skills

EMR proficiency

Organizational skills

Multitasking

Discretion with sensitive info

Team orientation

Inclusivity and cultural sensitivity

Education

High school diploma or GED

Medical Office Assistant Certification

Tools

EPIC EMR

Job description

Trillium Health, Inc. is seeking a Patient Service Representative (PSR) to support front desk operations, provider assistance, and administrative tasks in a busy clinic setting in Rochester, NY.

Under supervision, the PSR will manage appointments, process payments, and maintain confidential patient records, contributing to a respectful and efficient patient experience aligned with One Trillium values.