Remote Provider Services Rep II

Trillium Health Resources; Clayton (NC); Remote; USD 56,000 - 70,000; Full time

Benefits offered by this job

Work-from-home options

Health Insurance

PTO + holidays

401k with employer match

PSLF qualifying employer

Remote work supplies stipend

Job summary

Trillium Health Resources is seeking a Provider Services Representative II to support provider relations through the Provider Support Service Line and coordinate service line activities. The role handles provider inquiries, documents service activities, and shares operational knowledge to maintain service quality and customer satisfaction.

The position requires experience in health/human services and a relevant degree, with remote work options within North Carolina and potential weekend/holiday

Qualifications

• High school diploma or GED with six years of experience in health or human services fields.
• Associate's degree with four years of experience in health or human services fields.
• Bachelor's degree with two years of experience in health or human services fields.

Responsibilities

• Respond to provider inquiries and resolve routine operational issues.
• Provide administrative support and coordination for provider services operations and activities.
• Assist with coordination of service line workflows and daily operations.
• Support training and knowledge sharing among team members.
• Maintain accurate records of provider interactions and service activities.
• Collaborate with internal stakeholders to support issue resolution.

Skills

Provider relations

Administrative support

Customer service

Communication

Record-keeping

Education

High school diploma or GED

Associate's degree

Bachelor's degree

Equivalent combination of education and experience

Job description

Trillium Health Resources is seeking a Provider Services Representative II to support provider relations through the Provider Support Service Line and coordinate service line activities. The role handles provider inquiries, documents service activities, and shares operational knowledge to maintain service quality and customer satisfaction.

The position requires experience in health/human services and a relevant degree, with remote work options within North Carolina and potential weekend/holiday