Remote Bilingual Patient Services Specialist

St Thomas Community Health Center; New Orleans (LA); Remote; USD 21,000 - 30,000; Full time

Job summary

St Thomas Community Health Center is seeking a Patient Services Representative - Communications Operator to handle high-volume patient calls, assist with scheduling, and document interactions. You will play a key role in delivering excellent customer service and maintaining clear communication within the care team.

Ideal candidates have at least two years of college, strong communication skills, problem-solving abilities, and experience with Microsoft Office.

Qualifications

• At least 2 years of college or higher is required.
• Good written and verbal communication skills.
• Problem-solving skills.
• Experience using Microsoft Office, internet and email.
• 2 years of administrative experience.
• Bilingual - Spanish.

Responsibilities

• Answering calls: Handling a high volume of incoming calls from patients.
• Resolving issues: Listening to patient concerns, complaints, or issues and working to resolve them in a timely and satisfactory manner.
• Scheduling appointments: Assisting patients in scheduling appointments and coordinating with healthcare providers.
• Documenting calls: Accurately documenting all relevant information from patient calls, including inquiries, concerns, and actions taken.
• Providing exceptional customer service: Ensuring a positive and professional experience for patients.
• Collaborating with the healthcare team: Working closely with healthcare providers, nurses, and other staff members to ensure accurate and timely communication.
• Adhering to regulations and policies: Following all applicable healthcare regulations, privacy laws, and organizational policies.

Skills

Written and verbal communication

Problem solving

Bilingual - Spanish

Education

Two years of college

Bachelor's degree

Tools

Microsoft Office

Job description

St Thomas Community Health Center is seeking a Patient Services Representative - Communications Operator to handle high-volume patient calls, assist with scheduling, and document interactions. You will play a key role in delivering excellent customer service and maintaining clear communication within the care team.

Ideal candidates have at least two years of college, strong communication skills, problem-solving abilities, and experience with Microsoft Office.