Remote Patient Scheduling & Access Specialist

Houston Methodist; Katy (TX); Hybrid; USD 37,000 - 46,000; Full time

Benefits offered by this job

No Benefits

Job summary

Houston Methodist in Katy, TX is seeking a PRN Patient Access Center Representative to support high call volumes and ensure accurate scheduling, registration, and financial clearance for patients. The role begins with full-time onsite training, after which remote work is allowed, with emphasis on customer service and HIPAA compliance.

Responsibilities include coordinating appointments, verifying benefits, and communicating with patients, physicians, and staff to prevent delays and denials.

Qualifications

• High School diploma or equivalent education required.
• Three years of healthcare/call center or customer service experience, or completion of Houston Methodist Call Center Apprenticeship.
• Healthcare setting knowledge and familiarity with medical terminology preferred.

Responsibilities

• Assures patients are scheduled to receive services in the assigned location with accurate scheduling, registration, and verification of eligibility and benefits.
• Provides excellent customer service when communicating with patients and staff to prevent delays or reimbursement denials.
• Audits and participates in quality review to ensure accurate scheduling and registration.
• Assists management with observations, notifications of opportunities, and process improvement ideas.
• Triages calls and communicates information needed to prepare patients for appointments, while maintaining HIPAA compliance.

Skills

Customer service

Communication

Medical terminology

Data entry

Problem solving

Education

High School diploma or equivalent

Tools

Windows OS

Excel

Registration systems

Job description

Houston Methodist in Katy, TX is seeking a PRN Patient Access Center Representative to support high call volumes and ensure accurate scheduling, registration, and financial clearance for patients. The role begins with full-time onsite training, after which remote work is allowed, with emphasis on customer service and HIPAA compliance.

Responsibilities include coordinating appointments, verifying benefits, and communicating with patients, physicians, and staff to prevent delays and denials.