Patient Access & Scheduling Specialist

Houston Methodist; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Houston Methodist is hiring a Patient Access Center Representative to schedule and register patients for services, ensuring financial clearance prior to visits. The role emphasizes accurate data entry, clear communication with patients and staff, and adherence to HIPAA guidelines.

Responsibilities include triaging calls, using multiple scheduling systems, and maintaining a professional, customer-focused approach to improve patient access and satisfaction.

Qualifications

• High School diploma or equivalent.
• Three years of healthcare/call center or customer service experience or completion of Houston Methodist Apprenticeship.
• Healthcare knowledge and medical terminology preferred.

Responsibilities

• Schedule and register patients accurately for services.
• Verify insurance benefits and ensure financial clearance prior to visits.
• Provide excellent customer service while maintaining HIPAA compliance.
• Communicate with physicians, staff, and patients to resolve scheduling issues.
• Utilize scheduling systems and multiple applications to manage appointments.

Skills

Excellent communication

English proficiency

Medical terminology

Scheduling registration

Data entry

Customer service

HIPAA awareness

Multi-tasking

Education

High School diploma or equivalent

Tools

Windows

Excel

Job description

Houston Methodist is hiring a Patient Access Center Representative to schedule and register patients for services, ensuring financial clearance prior to visits. The role emphasizes accurate data entry, clear communication with patients and staff, and adherence to HIPAA guidelines.

Responsibilities include triaging calls, using multiple scheduling systems, and maintaining a professional, customer-focused approach to improve patient access and satisfaction.