Patient Access & Scheduling Specialist

Houston Methodist; Georgia; On-site; USD 32,000 - 45,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling and registration for patients at assigned locations. You will verify insurance eligibility and benefits before appointments and provide excellent customer service to patients, physicians, and hospital staff.

The role involves using multiple scheduling and registration systems, communicating with care teams, and maintaining HIPAA compliance while supporting efficient patient flow and financial

Qualifications

• High School diploma or equivalent education.
• Three years of healthcare/call center or customer service experience.
• Healthcare setting knowledge and medical terminology preferred.

Responsibilities

• Schedule and register patients accurately using scheduling systems.
• Verify patient insurance eligibility and benefits prior to appointments.
• Provide excellent customer service to patients, physicians, and staff.
• Communicate effectively with clinical teams to resolve scheduling issues.

Skills

Customer service

Medical terminology

Data entry

Verbal communication

Phone etiquette

Education

High School diploma or equivalent

Tools

Windows

Excel (basic)

Job description

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling and registration for patients at assigned locations. You will verify insurance eligibility and benefits before appointments and provide excellent customer service to patients, physicians, and hospital staff.

The role involves using multiple scheduling and registration systems, communicating with care teams, and maintaining HIPAA compliance while supporting efficient patient flow and financial