Remote Patient Scheduler — Fast-Paced Care Coordination

TEKsystems; Dallas (TX); Remote; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k)

Life Insurance

Disability

HSA

Transit benefits

EAP

Paid time off

Job summary

TEKsystems in Dallas is seeking a contract-based Customer Service Specialist to handle 70+ calls daily scheduling appointments across medical specialties, from physical visits to CDL exams, fully remote.

You will learn physicians' scheduling needs, resolve issues, and collaborate with clinical teams, with standard hours 8:00am–6:00pm EST and potential overtime.

This role offers comprehensive benefits including health, retirement, and more; contract ends February 2026 with possible extension.

Qualifications

• High School Diploma / GED OR equivalent experience
• Must have 1+ year of call center phone experience
• Ability to work full-time, Monday - Friday between 8:00am - 6:00pm EST. It may be necessary, given business need, to work occasionally overtime or weekends.

Responsibilities

• Provide quality Customer Service to the patients and visitors courteously and promptly
• Receive and handle 70+ calls per day to schedule appointments for physical, office and sick visits, consults, hospital follow ups, annual wellness exams and CDL exams across defined medical specialties.
• Maintain knowledge of individual physicians’ scheduling requirements and preferences
• Collect pertinent details and communicate effectively to create concise tasks to clinical team members.
• Apply Patient Experience Tenants and provide exceptional care by achieving one-call resolution through expert scheduling capabilities, in a courteous and professional manner.
• Research and troubleshoot scheduling/operational challenges, taking all necessary steps to resolve and ensure full resolution. Report issues to the Leadership team and proactively make recommendations/suggest solutions.
• Participate in weekly huddles and team meetings for updates and refreshers on call center processes, procedures and systems.
• Provide patient support and respond to requests for information in a courteous and timely manner
• Performs related work as required

Skills

Call center experience

Customer service

Education

High School Diploma / GED

Job description

TEKsystems in Dallas is seeking a contract-based Customer Service Specialist to handle 70+ calls daily scheduling appointments across medical specialties, from physical visits to CDL exams, fully remote.

You will learn physicians' scheduling needs, resolve issues, and collaborate with clinical teams, with standard hours 8:00am–6:00pm EST and potential overtime.

This role offers comprehensive benefits including health, retirement, and more; contract ends February 2026 with possible extension.