Remote Patient Engagement & Onboarding Specialist

Aledade; Oregon; Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) match

Stock options

PTO & holidays

Job summary

Aledade is seeking an Outreach Specialist on the ACCESS Team to drive patient participation, enrollment, and activation for the Aledade Access Program. This remote, frontline role guides patients through onboarding, engages them across channels, and ensures HIPAA-compliant documentation while meeting performance benchmarks.

You will coordinate with RNs and Pharmacists, handle high-volume outreach, and support care teams with timely triage, data entry, and escalation as needed in a fast-paced,

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in healthcare outreach, care coordination, or telephonic patient engagement.
• Proven track record in high-volume environment with ability to meet performance metrics (Activation, conversion).
• Regular and predictable attendance.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational and documentation abilities.
• Detail-oriented with ability to manage multiple priorities efficiently.
• Ability to work shifts between 8:00 AM – 8:00 PM EST, including evenings and Saturdays as needed.

Responsibilities

• Conduct outbound and inbound outreach calls when automated workflows fail or require manual intervention.
• Assist patients with onboarding, clinical metric collection, and blood pressure monitor troubleshooting.
• Deliver engagement nudges to prompt completion of outstanding care management tasks and support ongoing care continuity.
• Manage high-volume inbound queue requests, SMS fallout, patient inquiries, and onboarding/enrollment support.
• Process webform exceptions and execute timely clinical triage handoffs to RNs and Pharmacists as needed.
• Meet core operational benchmarks for call volume, contact rates, conversion, and device onboarding while maintaining accurate documentation and HIPAA compliance.
• Provide timely, clear, and professional communication regarding follow-ups, care plans, and practice policies.

Skills

Communication skills

Attendance

Organizational skills

Documentation

Multitasking

Flexible shifts

Education

High school diploma

Tools

EHRs/CRMs

Care management software

Job description

Aledade is seeking an Outreach Specialist on the ACCESS Team to drive patient participation, enrollment, and activation for the Aledade Access Program. This remote, frontline role guides patients through onboarding, engages them across channels, and ensures HIPAA-compliant documentation while meeting performance benchmarks.

You will coordinate with RNs and Pharmacists, handle high-volume outreach, and support care teams with timely triage, data entry, and escalation as needed in a fast-paced,