Remote Patient Onboarding Call Specialist

Dispensed Global; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Work From Anywhere

Supportive work environment

Career growth opportunities

Transform lives through alternative

Job summary

Dispensed Global is seeking an Initial Care Call Assistant to connect with patients after signup, guiding them through onboarding and setting expectations for consultations. This is a remote role with a fast-paced environment and a patient-first approach.

You will handle high-volume outbound calls, review SCRs, and use CRM tools to document interactions while collaborating with Customer Experience and Clinical teams to ensure a smooth patient journey.

Qualifications

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Responsibilities

• Make approximately 40 outbound initial care calls per day to new patients, introducing the Dispensed care journey and explaining what to expect
• Help ensure every new patient has the opportunity to book and speak with our team within 24 hours of signing up
• Build rapport with patients, answer general questions, and provide clear guidance on next steps
• Identify and help resolve practical barriers preventing patients from progressing through onboarding
• Review relevant information in the Summary Care Record (SCR) following training and flag anything requiring clinical review
• Support patients with outstanding onboarding requirements and initial appointment scheduling
• Accurately record patient interactions, outcomes, and follow-up actions in the CRM
• Navigate multiple digital systems and tools confidently, learning new platforms quickly
• Escalate clinical, sensitive, or complex patient matters to the appropriate team
• Work closely with Customer Experience and Clinical teams to support a smooth patient journey
• Share recurring patient questions and feedback to help improve the onboarding experience

Skills

Phone communication

Healthcare experience

Interpersonal skills

Tech-savvy

Organised

Record-keeping

Remote work

Tools

HubSpot or Pipedrive

Job description

Dispensed Global is seeking an Initial Care Call Assistant to connect with patients after signup, guiding them through onboarding and setting expectations for consultations. This is a remote role with a fast-paced environment and a patient-first approach.

You will handle high-volume outbound calls, review SCRs, and use CRM tools to document interactions while collaborating with Customer Experience and Clinical teams to ensure a smooth patient journey.