Remote Onboarding Specialist - Patient Care & Education

ExactCare Pharmacy; Cleveland (OH); Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Plan

Paid Time Off

Short-term Disability

Job summary

AnewHealth is seeking an Onboarding Specialist to grow ExactCare’s patient base across the United States by educating patients about medication management solutions via phone. You will build relationships with patients and coordinate with the ExactCare pharmacy team to ensure smooth service delivery.

The role is remote, full-time, and requires strong customer service, education skills, and data accuracy to support patient assessments and referrals.

Qualifications

• Associate’s degree or equivalent experience.
• 1+ year of pharmacy customer service experience.
• Certified Pharmacy Technician preferred.

Responsibilities

• Conduct health and medication reviews with patients via phone.
• Enter patient prescription data accurately.
• Meet key performance metrics set by management.
• Educate patients about ExactCare solutions and services.
• Maintain proactive communication with the patient and care team.
• Support referral growth and maintain records for reporting.

Skills

Phone-based calls

Customer service

Problem-solving

Multitasking

Communication

Detail-oriented

Education

Associate’s degree or equivalent experience

Tools

MS Office

Job description

AnewHealth is seeking an Onboarding Specialist to grow ExactCare’s patient base across the United States by educating patients about medication management solutions via phone. You will build relationships with patients and coordinate with the ExactCare pharmacy team to ensure smooth service delivery.

The role is remote, full-time, and requires strong customer service, education skills, and data accuracy to support patient assessments and referrals.