Remote Patient Financial Services Lead

Signature Performance, Inc.; Virginia Beach (VA); Remote; USD 64,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short- & Long‑Term Disbailt

Paid Vacation

Paid Sick Leave

Paid Holidays

Professional Development and Tuition

401(k) Program with Employer Match

Job summary

Signature Performance, Inc. is seeking a Patient Financial Services Supervisor to lead daily revenue cycle operations across Medicare/Medicaid and commercial payers. You will mentor teams, monitor metrics, and drive improvements in cash collections, denials management, and patient experience in a fast-paced environment.

The role is remote-based with nationwide eligibility; travel not required. Requirements include 4+ years in hospital PFS or revenue cycle, 1–2+ years of leadership, and strong

Qualifications

• 4+ years of progressively responsible hospital Patient Financial Services or revenue cycle experience, including billing, AR, denials, collections, self-pay, cash posting, or related functions.
• 1–2+ years of demonstrated team lead, supervisory, or people leadership experience.
• Working knowledge of Hospital Billing (HB) and/or Professional Billing (PB), the patient account lifecycle, and Medicare, Medicaid, commercial payer, and patient responsibility processes.
• Demonstrated ability to manage workflow, productivity, quality, service levels, and employee performance.

Responsibilities

• Lead daily PFS operations for assigned HB and PB functions, including billing, insurance follow-up, denials and appeals, self-pay, cash posting, payment reconciliation, and final account resolution.
• Monitor staffing capacity, workload, volumes, and service levels; rebalance resources and priorities to maintain operational performance.
• Oversee insurance follow-up across Medicare, Medicaid, commercial, managed care, and other third-party payers for assigned HB and PB populations.
• Oversee patient balance workflows, including statements, payment arrangements, financial assistance, charity care, bad debt, and collection agency placement in accordance with policy.
• Oversee timely and accurate posting of electronic and manual payments, adjustments, denials, and remittance activity across HB and PB.

Skills

Team leadership

Revenue cycle knowledge

Analytical skills

Communication skills

Education

High school diploma

Bachelor's degree preferred

Tools

Epic Resolute HB/PB

Revenue cycle systems

Job description

Signature Performance, Inc. is seeking a Patient Financial Services Supervisor to lead daily revenue cycle operations across Medicare/Medicaid and commercial payers. You will mentor teams, monitor metrics, and drive improvements in cash collections, denials management, and patient experience in a fast-paced environment.

The role is remote-based with nationwide eligibility; travel not required. Requirements include 4+ years in hospital PFS or revenue cycle, 1–2+ years of leadership, and strong