Remote Patient Experience Specialist - Listening & Feedback

Vita Bella; United States; Remote; USD 3,600 - 6,400; Full time

Job summary

Vita Bella is seeking a Patient Services Representative to join our patient experience team remotely in the Philippines. You will contact patients after their appointments to gather feedback, document their experience, and escalate issues as appropriate.

This role emphasizes listening, empathy, and precise data entry. A professional, friendly phone presence and strong organizational skills are essential for success in this remote position.

Qualifications

• Fluent spoken and written English.
• Excellent listening skills.
• Strong note-taking and documentation abilities.
• Ability to enter information accurately into a database/CRM.
• Professional and friendly phone presence.

Responsibilities

• Make outbound calls to existing patients after appointments.
• Ask patients about their appointment and overall experience.
• Use open-ended questions to encourage honest feedback.
• Listen carefully and let patients explain their experience.
• Identify themes, concerns, compliments, and opportunities for improvement.
• Take clear and accurate notes during each conversation.
• Document the outcome of every call in our database/CRM.
• Escalate information to the appropriate internal team when follow-up is needed.
• Maintain a professional, warm, and conversational tone.
• Complete call and documentation requirements accurately.

Skills

Fluent English

Excellent listening

Phone-based CS

Remote work

Note-taking

Organized

Empathetic

Job description

Vita Bella is seeking a Patient Services Representative to join our patient experience team remotely in the Philippines. You will contact patients after their appointments to gather feedback, document their experience, and escalate issues as appropriate.

This role emphasizes listening, empathy, and precise data entry. A professional, friendly phone presence and strong organizational skills are essential for success in this remote position.