Remote Patient Concierge & Sales Advocate

Sono Bello; United States; Remote; USD 22,041 - 27,552; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K investing program

Paid holidays

Paid time off

Remote work environment

Career coaching toward professional成长

Job summary

Sono Bello is hiring Patient Ambassadors for a fully remote role based in the United States. You will welcome and guide patients through the journey to schedule a free consultation, using phone, SMS, live chat, and email.

The position emphasizes empathy, strong communication, and the ability to navigate multiple systems in a fast-paced, remote setup. You will work toward targets with a focus on delivering excellent patient experiences, while being supported by a dynamic team and opportunities

Qualifications

• Customer service: 1 year
• Sales with a quota or objective: 1 year
• Must have a flexible schedule with the ability to work at least 1 weekend day on a regular basis
• Ability to establish a private workspace for home workstation; PC equipment provided
• High-speed internet; at least 100 Mbps; no background noises
• Typing at least 40 WPM and 95% accuracy

Responsibilities

• Welcome new patients via inbound/outbound calls, SMS, live chat, and email to schedule a free consultation
• Support existing patients with follow-up requests and escalations to connect with clinicians or an On-Call Surgeon
• Capture and enter patient information with detailed notes in our CRM
• Adhere to call flow, candidacy, and QA requirements
• Own the first impression of the patient journey and build rapport with patients
• Collaborate with Leadership, Training and QA to stay updated on services and policies

Skills

Sales experience

Strong communication

Empathy

Tools

CRM systems

Job description

Sono Bello is hiring Patient Ambassadors for a fully remote role based in the United States. You will welcome and guide patients through the journey to schedule a free consultation, using phone, SMS, live chat, and email.

The position emphasizes empathy, strong communication, and the ability to navigate multiple systems in a fast-paced, remote setup. You will work toward targets with a focus on delivering excellent patient experiences, while being supported by a dynamic team and opportunities