Remote Patient Experience Coordinator

Heartbeat Health, Inc.; United States; Remote; USD 33,000 - 36,000; Full time

Job summary

Heartbeat Health is seeking an entry-level Patient Support professional to connect patients with heart-health services. You will manage outreach to schedule virtual visits and diagnostic procedures, while offering friction-free navigation through our healthcare ecosystem.

Ideal candidates have a bachelor’s degree in a relevant field and at least 6 months of experience in customer-facing roles. This remote-first role emphasizes empathy, rapid learning, and ability to work in a fast-paced

Qualifications

• Bachelor’s degree in a relevant field (e.g. Social Work, Communications, Education, Sociology, Psychology, or Health Sciences).
• At least 6 months of internship or work experience.
• Experience in high-touch, customer-facing roles with empathy and poise.

Responsibilities

• Own all patient outreach and engagement: call, text, and email to schedule virtual visits and diagnostic procedures.
• Provide concierge support and friction-free navigation through our ecosystem.
• Verify data accuracy, identify process gaps, and document workflows to ensure smooth operations.
• Gain exposure to launching healthcare programs and scaling patient experiences in a clinical setting.

Skills

Customer service

Communication

Tech-savvy

Data entry

Education

Bachelor’s degree in a relevant field

Job description

Heartbeat Health is seeking an entry-level Patient Support professional to connect patients with heart-health services. You will manage outreach to schedule virtual visits and diagnostic procedures, while offering friction-free navigation through our healthcare ecosystem.

Ideal candidates have a bachelor’s degree in a relevant field and at least 6 months of experience in customer-facing roles. This remote-first role emphasizes empathy, rapid learning, and ability to work in a fast-paced