Remote Patient Experience Navigator

MedQuest Imaging; United States; Remote; USD 25,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Life insurance

Short/Long term disability insurance

401(k) retirement plan

Job summary

MedQuest Imaging is seeking a Customer Service Representative/Call Center (Patient Experience Navigator) to support patients from a remote location. The role focuses on handling calls, assisting with insurance questions, and coordinating exam scheduling with clinical staff.

The position requires a high school diploma, 1 year of related experience, and strong communication skills. Training is provided, with a standard M-F schedule and hybrid/remote opportunities depending on role.

Qualifications

• High School Diploma or GED is required.
• Excellent interpersonal and communication skills.
• Ability to understand basic medical terminology.
• Strong organizational and multitasking abilities.
• Team player with self-direction and initiative.
• Proficient keyboarding and basic PC skills.
• Familiarity with patient registration systems.

Responsibilities

• Handle inbound and outbound calls; resolve inquiries and provide information.
• Assist with insurance verification and pre-certification; coordinate STAT add-on exams.
• Manage scheduling knowledge and follow procedures; seek guidance when needed.
• Solicit supervisor feedback to assess quality and effectiveness.
• Maintain productivity and meet scheduling and quality goals.
• Remain calm and use good judgment in difficult situations to resolve patient issues.

Skills

Interpersonal communication

Medical terminology

Organizational skills

Teamwork

Problem solving

Keyboarding

PC literacy

Education

High School Diploma or GED

Tools

Patient registration systems

Job description

MedQuest Imaging is seeking a Customer Service Representative/Call Center (Patient Experience Navigator) to support patients from a remote location. The role focuses on handling calls, assisting with insurance questions, and coordinating exam scheduling with clinical staff.

The position requires a high school diploma, 1 year of related experience, and strong communication skills. Training is provided, with a standard M-F schedule and hybrid/remote opportunities depending on role.