Remote Patient Navigator: Compassionate Care Champion

LanguageLine Solutions; United States; Hybrid; USD 20,000 - 29,000; Full time

Job summary

Health Advocate is seeking Temporary Patient Navigators for a remote, high-volume, phone-based role assisting patients with healthcare next steps, overcoming barriers, and ensuring confidentiality.

You will conduct outbound outreach, schedule appointments, coordinate resources, and maintain accurate documentation while complying with HIPAA. A high school diploma and 2+ years of experience are required; flexible hours and private workspace are essential.

Qualifications

• Minimum high school diploma or GED.
• 2+ years in customer service, healthcare navigation, or related support.
• Excellent verbal communication and active listening.
• Ability to handle sensitive health information with confidentiality.
• Comfort with outbound calls and coordinating care.

Responsibilities

• Conduct high-volume outbound patient outreach.
• Explain steps clearly and compassionately.
• Assist with appointment scheduling and care coordination.
• Identify and help overcome barriers to care.
• Coordinate transportation, medical records, and resources.
• Follow up with patients, providers, and partners.

Skills

Outbound calls

Verbal communication

Active listening

Healthcare navigation

Confidential information

Multi-system access

Education

High School Diploma or GED

Job description

Health Advocate is seeking Temporary Patient Navigators for a remote, high-volume, phone-based role assisting patients with healthcare next steps, overcoming barriers, and ensuring confidentiality.

You will conduct outbound outreach, schedule appointments, coordinate resources, and maintain accurate documentation while complying with HIPAA. A high school diploma and 2+ years of experience are required; flexible hours and private workspace are essential.