Remote Care Experience Navigator

OpenKrill; United States; On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical + dental + vision + life + AD&

Mental health benefit (Spring Health)

EAP program

HealthJoy concierge

401K plan

Home-office stipend

Job summary

Equip is seeking a Care Experience Associate to support patient and family engagement, scheduling, and onboarding across care teams. The role collaborates with Scheduling Operations, Recovery Navigation, Care Delivery, Admissions and Financial Counseling to deliver a seamless care experience throughout recovery.

This position is fully remote with a comprehensive benefits package. Candidates should have 1+ year in customer service within healthcare settings, strong communication, reliability and

Qualifications

• 1+ year of professional customer service experience in a health care setting.

Responsibilities

• Respond in a timely and efficient manner to assigned tasks.
• Meet and support established service goals and business objectives by meeting and exceeding performance standards.
• Adapt communication style to diverse backgrounds and situations.
• Complete required documentation within Equip’s digital systems in a timely and accurate manner.
• Perform other duties as assigned.

Skills

Customer service

Team player

Intellectual curiosity

Flexibility

Ownership

Reliability

Integrity

Communication

Results-oriented

Organization & time management

Job description

Equip is seeking a Care Experience Associate to support patient and family engagement, scheduling, and onboarding across care teams. The role collaborates with Scheduling Operations, Recovery Navigation, Care Delivery, Admissions and Financial Counseling to deliver a seamless care experience throughout recovery.

This position is fully remote with a comprehensive benefits package. Candidates should have 1+ year in customer service within healthcare settings, strong communication, reliability and