Remote Patient Experience Advocate for One-Call Resolution

Renown Health; Reno (NV); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Renown Health is seeking a Customer Engagement Representative to act as the front door of the organization, advocating for patients and coordinating with care teams to ensure timely and exceptional service.

The role requires handling inquiries across face-to-face, video, phone, chat, and email, with a focus on professional, expedient support, and accurate documentation. Prior customer service in healthcare is preferred, and some remote shift opportunities are available.

Qualifications

• Must have working-level knowledge of English (reading/writing/speaking).
• Experience in customer engagement, healthcare, or health insurance preferred.
• Spanish language ability is desirable.

Responsibilities

• Provide excellent customer service across multiple channels (phone, email, chat, video).
• Route inquiries, educate customers on resources, and aim for first-call resolution.
• Coordinate with care teams to schedule appointments and manage records.
• Escalate complex issues and perform service recovery to maintain satisfaction.
• Document interactions accurately in systems of record.

Skills

Customer service

Communication

Multitasking

Spanish (desirable)

Education

College degree or equivalent experience

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

Renown Health is seeking a Customer Engagement Representative to act as the front door of the organization, advocating for patients and coordinating with care teams to ensure timely and exceptional service.

The role requires handling inquiries across face-to-face, video, phone, chat, and email, with a focus on professional, expedient support, and accurate documentation. Prior customer service in healthcare is preferred, and some remote shift opportunities are available.