Remote Patient Financial Advocate CSR

Renown Health; Reno (NV); On-site; USD 25,000 - 32,000; Full time

Job summary

Renown Health in Reno, NV seeks a Customer Service Representative I to be the first point of contact for patients navigating the financial aspects of care. You will liaise between patients, payers, discounts, and financial assistance programs to maximize accurate, timely support.

You will handle inquiries by phone, chat, email, and in person; explain options, collect information, negotiate payment plans, and escalate issues to protect patient confidentiality and achieve first contact resolution.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills with 1+ year in healthcare or call center preferred.
• Spanish language ability is desired.
• Proficient with Microsoft Office; EMR experience is a plus.

Responsibilities

• Serve as the front door for patient financial guidance.
• Process requests, complaints, and inquiries with first contact resolution.
• Educate patients on self-pay options and financial assistance programs.
• Coordinate with payers, self-pay vendors, and care teams.
• Document interactions accurately in the system per HIPAA standards.

Skills

Customer service

Spanish (desirable)

Education

High school diploma

Tools

Microsoft Office Suite

EMR systems

Self-pay systems

Job description

Renown Health in Reno, NV seeks a Customer Service Representative I to be the first point of contact for patients navigating the financial aspects of care. You will liaise between patients, payers, discounts, and financial assistance programs to maximize accurate, timely support.

You will handle inquiries by phone, chat, email, and in person; explain options, collect information, negotiate payment plans, and escalate issues to protect patient confidentiality and achieve first contact resolution.