Remote-Ready Patient Financial Advocate CSR I

Renown Health; Reno (NV); On-site; USD 36,000 - 42,000; Full time

Job summary

Renown Health is seeking a Customer Service Representative 1 (CSR1) to serve as the front door for patients seeking guidance on their financial journey, acting as a liaison between patients, payer sources, self-pay discounts, and financial assistance programs.

The CSR1 processes requests and concerns, educates patients on resources, and aims for first contact resolution while maintaining HIPAA compliance in a fast-paced, multi-channel environment.

Qualifications

• High school diploma required.
• College degree or equivalent experience preferred.
• English proficiency required.

Responsibilities

• Provide excellent service handling patient inquiries and requests.
• Process requests, complaints, and education on resources.
• Utilize multiple communication channels (phone, chat, email, in person).
• Maintain HIPAA standards and accurate documentation.
• Support walk-in patients and on-site duties as needed.

Skills

Customer service skills

Spanish language

Communication skills

Education

High school diploma

College degree or equivalent experience

Tools

Outlook

Excel

PowerPoint

Teams

Word

Microsoft Office Suite

Job description

Renown Health is seeking a Customer Service Representative 1 (CSR1) to serve as the front door for patients seeking guidance on their financial journey, acting as a liaison between patients, payer sources, self-pay discounts, and financial assistance programs.

The CSR1 processes requests and concerns, educates patients on resources, and aims for first contact resolution while maintaining HIPAA compliance in a fast-paced, multi-channel environment.