Remote Customer Service Advocate – Health Plan Support

Military, Veterans and Diverse Job Seekers; Camp Springs (MD); Remote; USD 36,000 - 60,000; Full time

Job summary

The organization seeks a Customer Service Representative to support members, customers, patients and providers with accurate, timely information about the health plan and provider services.

You will handle inquiries, document interactions and determine appropriate actions to resolve issues, while upholding privacy, compliance and high service quality. This remote role requires strong communication and problem-solving skills.

Qualifications

• Minimum two years of customer service experience.
• High School Diploma or GED required.
• Must pass Classification Assessment.
• Typing speed of 30 WPM (test current within one year).
• Excellent written and verbal communication skills.
• Demonstrated analytical and problem-solving skills.
• Working knowledge of systems used within the MSCC.
• Ability to read and respond briefly, clearly and effectively.
• Ability to think critically and problem solve.

Responsibilities

• Handle member inquiries regarding facility, web support, eligibility, benefits and ID cards.
• Respond to internal/external customers professionally.
• Document interactions and determine the appropriate action to resolve complaints.
• Coordinate with health plan, medical groups and facilities to obtain information.
• Maintain privacy and confidentiality of information and protect organizational assets.

Skills

Customer service

Communication

Problem solving

Typing speed

Education

High School Diploma or GED

Tools

MSCC systems

Job description

The organization seeks a Customer Service Representative to support members, customers, patients and providers with accurate, timely information about the health plan and provider services.

You will handle inquiries, document interactions and determine appropriate actions to resolve issues, while upholding privacy, compliance and high service quality. This remote role requires strong communication and problem-solving skills.