Remote Patient Contact Specialist I

Geisinger; Pennsylvania; Hybrid; USD 36,000 - 52,000; Full time

Job summary

Geisinger is seeking a Patient Contact Center scheduler to manage appointment requests, confirmations, and patient communications. The role emphasizes accuracy in registration and insurance data while aligning times and locations with physician guidelines.

The position supports a remote, home-based work arrangement and requires the ability to troubleshoot basic issues and handle multi-channel messages efficiently.

Qualifications

• Proficiency in computer operations and multitasking across multiple monitors.
• Ability to learn and adapt to various software applications and digital tools.

Responsibilities

• Completes appointment scheduling, cancellations and confirmations using physician guidelines and patient preferences.
• Responds to non-scheduling inquiries and routes calls appropriately.
• Gathers basic registration, demographic and insurance information for accurate billing and scheduling.
• Provides one-call resolution when possible.
• Handles multi-channel messages related to patient and physician requests (appointments, referrals, prescriptions, complaints).
• Meets quality and service goals for contact center metrics.
• Supports team by prioritizing daily tasks and assignments.
• Assists with training for new hires.

Skills

Software proficiency

Job description

Geisinger is seeking a Patient Contact Center scheduler to manage appointment requests, confirmations, and patient communications. The role emphasizes accuracy in registration and insurance data while aligning times and locations with physician guidelines.

The position supports a remote, home-based work arrangement and requires the ability to troubleshoot basic issues and handle multi-channel messages efficiently.