Remote Patient Billing & Care Specialist

geisinger; United States; Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Geisinger is seeking a Call Center Specialist in a fast-paced environment to handle inbound and outbound patient calls, explain billing and insurance questions clearly, and build positive rapport with customers.

You will work with Revenue Management and other teams to resolve issues, educate patients on billing and regulatory matters, and identify opportunities to improve processes while maintaining compliant, patient-centered service.

Qualifications

• High school diploma or GED required and related experience preferred.
• At least 1 year of related work experience and 1 year of customer service.
• Strong communication and adherence to policies and procedures.

Responsibilities

• Provide one-stop service for Geisinger patients with knowledge and advocacy.
• Handle accounts receivable tasks including cash collection and payment plans.
• Validate self-pay status and insurance billing while maintaining compliance.
• Collaborate to ensure coordinated revenue management activities and patient satisfaction.
• Educate patients on billing, insurance, and regulatory issues.

Skills

Communication

Customer Service

Customer Retentions

Customer Support Policies

Standards And Procedures

Education

High School Diploma or Equivalent (GED)

Job description

Geisinger is seeking a Call Center Specialist in a fast-paced environment to handle inbound and outbound patient calls, explain billing and insurance questions clearly, and build positive rapport with customers.

You will work with Revenue Management and other teams to resolve issues, educate patients on billing and regulatory matters, and identify opportunities to improve processes while maintaining compliant, patient-centered service.