Patient Access & Scheduling Specialist

Geisinger; Forty Fort (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off (PTO)

Tuition reimbursement

Wellness program

Family-friendly support

Employee Assistance Program (EAP)

Job summary

Geisinger Forty-Fort is seeking a front-line support specialist to greet patients, register them, and coordinate front desk activities for the department. You will assist with patient check-in, scheduling, and multi-channel communications related to appointments, referrals, prescriptions, and inquiries.

The role emphasizes accuracy in demographics, insurance verification, and timely processing of forms, with daily tasks aimed at maintaining smooth patient flow and compliant records in an office

Qualifications

• High school diploma or GED required.
• Minimum of 1 year related work experience preferred.
• Clerical, communications and customer service skills essential.

Responsibilities

• Check patients in for appointments and verify demographics.
• Monitor patient wait times and communicate delays to patients.
• Explain insurance rank requirements and assign primary/secondary/tertiary coverages.
• Collect fees at time of service and inform patients of financial obligations.
• Complete necessary regulatory forms with patients and schedule follow-ups.
• Maintain patient records and assist with referrals and pre-certifications.

Skills

Clerical I

Communication

Customer Service

Office Politics And Confidentiality

Education

High School Diploma or Equivalent

Job description

Geisinger Forty-Fort is seeking a front-line support specialist to greet patients, register them, and coordinate front desk activities for the department. You will assist with patient check-in, scheduling, and multi-channel communications related to appointments, referrals, prescriptions, and inquiries.

The role emphasizes accuracy in demographics, insurance verification, and timely processing of forms, with daily tasks aimed at maintaining smooth patient flow and compliant records in an office