Remote Patient Engagement & Enrollment Rep

ConcertoCare; New York (NY); Remote; USD 29,000 - 33,000; Full time

Benefits offered by this job

Monthly Bonus Incentive

PTO 15 days + 3 floating holidays

8 paid holidays yearly

Medical, Dental, Vision and 401k

Job summary

ConcertoCare, a fully remote opportunity in the United States, seeks a Community Outreach Sales Rep (Patient Engagement Specialist). You will engage prospective patients, explain the care model, and guide enrollment with consultative conversations and proactive outreach.

Role involves high-volume outreach, relationship-building, and coordination with clinical teams to ensure a smooth onboarding. Competitive salary, benefits, and a strong focus on patient service are offered.

Qualifications

• 1 year of experience in a healthcare, patient-oriented position.
• 1 year of experience in providing customer service.
• Sales experience and goals metrics preferred.
• Appointment scheduling experience.
• CNA/MA background is a plus.
• Call center experience is a plus.
• Demonstrated passion for extraordinary patient service.

Responsibilities

• Conduct high-volume outreach to prospective patients; build rapport and engagement.
• Clearly communicate the value and benefits of the program; address questions.
• Drive patient enrollment by identifying needs, handling objections, and motivating action.
• Utilize outreach strategies including phone, in-person, and community engagement.
• Manage a pipeline of prospective patients and prioritize activities to maximize enrollment.
• Track outreach activities and enrollment progress in Salesforce and EMR systems.
• Schedule initial patient appointments and coordinate required intake activities.
• Respond to inquiries from prospective patients and caregivers about enrollment.
• Collaborate with clinical and operational teams to remove barriers to engagement.
• Maintain professionalism, patient confidentiality, and regulatory compliance.

Skills

Outreach

Customer service

Sales experience

Appointment scheduling

Call center

Patient service

Healthcare experience

CNA/MA background

Job description

ConcertoCare, a fully remote opportunity in the United States, seeks a Community Outreach Sales Rep (Patient Engagement Specialist). You will engage prospective patients, explain the care model, and guide enrollment with consultative conversations and proactive outreach.

Role involves high-volume outreach, relationship-building, and coordination with clinical teams to ensure a smooth onboarding. Competitive salary, benefits, and a strong focus on patient service are offered.