Remote Patient Care Concierge for Seniors

Sailor Health, Inc.; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

Sailor Health is seeking a remote Receptionist to be the welcoming first contact for patients and families. You will handle calls, messages, and emails, triaging inquiries and routing to the right care team, while supporting the patient journey from first contact through ongoing care.

This role is ideal for someone who is empathetic, organized, and comfortable with healthcare workflows and digital tools, offering a chance to contribute to accessible mental health care for seniors across the

Qualifications

• No formal experience required; we value empathy, clear communication, and a patient-first approach.
• Strong organizational skills with attention to detail and the ability to manage multiple conversations simultaneously.
• Comfort with Google Workspace, EHR platforms, or CRMs and a quick learner of new software.

Responsibilities

• Handle inbound patient calls, messages, and emails with warmth and clarity, answering inquiries same-day when possible.
• Route inquiries to the appropriate team or individual and resolve simple issues directly when feasible.
• Understand clinical and administrative workflows to assist patients and triage efficiently.
• Know the patient care team and their roles to direct patients to the right resource quickly.
• Support the patient lifecycle from initial contact through ongoing care.

Job description

Sailor Health is seeking a remote Receptionist to be the welcoming first contact for patients and families. You will handle calls, messages, and emails, triaging inquiries and routing to the right care team, while supporting the patient journey from first contact through ongoing care.

This role is ideal for someone who is empathetic, organized, and comfortable with healthcare workflows and digital tools, offering a chance to contribute to accessible mental health care for seniors across the