Remote Patient Concierge & Discovery Advocate

Modern Thyroid ClinicTM; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading telemedicine practice is seeking a New Patient Advisor to be the first point of contact for prospective patients. This role requires strong consultative communication skills, empathy, and strict adherence to systems and processes. You’ll prepare for calls on individual backgrounds, guide them based on their needs, and ensure consistent follow-ups. Compensation includes competitive base pay and performance bonuses. This is an opportunity to be part of a practice genuinely changing lives for patients across the U.S.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational habits and attention to detail.
• Experience with CRM platforms is a plus.
• Comfort with video conferencing tools (Zoom) and scheduling tools.

Responsibilities

• Prepare for discovery calls by reviewing patient backgrounds.
• Guide prospective patients towards the right decisions without pressure.
• Document outcomes and manage CRM pipeline consistently.

Skills

Consultative communication

Organizational skills

Empathy

Tools

CRM platforms

Video conferencing tools

Scheduling platforms

Job description

A leading telemedicine practice is seeking a New Patient Advisor to be the first point of contact for prospective patients. This role requires strong consultative communication skills, empathy, and strict adherence to systems and processes. You’ll prepare for calls on individual backgrounds, guide them based on their needs, and ensure consistent follow-ups. Compensation includes competitive base pay and performance bonuses. This is an opportunity to be part of a practice genuinely changing lives for patients across the U.S.